At Dzaynbokx, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Below are the details of our return policy:
Returns
1. Eligibility for Return
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, undamaged, and in their original packaging.
- Custom or commissioned pieces are non-returnable and non-refundable.
2. Process
- To initiate a return, please contact us at with your order number and reason for return.
- Once your return is approved, we will provide you with a return shipping address and instructions.
- Please ensure the item is securely packaged to prevent damage during transit.
Refunds
1. Inspection and Approval
- Upon receipt of your returned item, we will inspect it to ensure it meets our return conditions.
- If your return is approved, we will process your refund to the original method of payment within 10 business days.
2. Non-Refundable Items
- Shipping and handling fees are non-refundable.
- Custom or commissioned pieces.
Exchanges
- We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at art@dzaynbokxgallery.com with photos of the damage. We will arrange for a replacement or refund as quickly as possible.
Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
- For any questions or concerns about our return policy, please contact us at art@dzaynbokxgallery.com or +2349052644560
Thank you for choosing Dzaynbokx. We appreciate your business and are committed to providing you with high-quality art and exceptional customer service.
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